Terms and Conditions

1. Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties
2. Refund/Cancellation Policy – Once proofs have been approved and print has been ordered there is no refund except if your goods are damaged in transit or printing does not match the proofs that have been approved. In the unlikely event that a mistake is discovered after the prints have left our studio, we allow four weeks for this to be brought to our attention in order for us to correct it.
3. Payment is required with order upon approval of proofs, either hard copies or electronic pdf files. Our preferred method is via bank transfer, credit/debit card or cash. We do not usually accept payment by cheque unless unavoidable.
4. Our standard delivery charge is £10. If you are prepared to deliver and collect your work then no charge as applicable. If you are not based in Bristol we use a courier service which means your orders can be tracked. Delivery charge is £10 for UK mainland. For larger orders we may offer free delivery.
5. We hold all artwork on file which we use to print your cards or giclees. We NEVER re-produce this without the artist's permission. You hold all copyright on your work, and therefore it would be illegal for us to re-produce your work without your permission. If you wish to purchase your images from us to allow you to print elsewhere then you can do so at a cost- depending on the type of file.